An assignment in a private home is not an ordinary shift
There is no site manager, there is no time clock, and there is a family that wants to know what is going on. For the nursing care world StaffCore built a process that fits that reality — from matching the caregiver to the monthly report.
The most people involved, the least data
Patient, family, caregiver, care company and sometimes a funding body too — and each of them knows a different part of the story.
01Matching done from memory
Who speaks the right language, who fits the patient’s needs and who is even available.
02No simple way to verify arrival
There is no time clock in a private home, and the report comes by phone at the end of the month.
03A family that calls the office
Every small question turns into a phone call, because there is nowhere to see what happened.
04A care plan that is never documented
What exactly needs to be done each day, and who approved it.
05Entitlements that are hard to calculate
Hours, rest days, leave and terms specific to a nursing care worker.
06Unusual events with no follow-up
A complaint or an incident stays in a conversation and is never closed out.
How it works in a nursing care company
From the family’s first enquiry to the monthly report.
Patient and employer file
- Patient and employer details
- Family contacts
- Consents documented
What you will actually use
The screens of an assignment coordinator at a nursing care company
Active assignments
- 214 active assignments
- 9 new requests
- 4 assignments at risk
- Average time to match: 3.2 days
What changes
Nursing care — the questions that keep coming up
The nursing care module is the part of the system that manages the business side: patients, caregivers, assignments, attendance and payroll. StaffCore Care is a broader product that also includes the in-home layer — family portal, care verification and the home device. The StaffCore Care page sets out what is live, what is in pilot and what is planned.
Want to see what a nursing care assignment looks like end to end?
Let us set up a demo and walk through a patient file, an assignment, arrival verification and a monthly report.