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StaffCore
Claims and incidents

When a claim arrives, the only question is what is on record

Two years back: who approved the hours, which contract was in force, when the equipment was handed over and what was said at the hearing. StaffCore does not give legal advice — it makes sure the answers are available and organised.

Incident fileConsolidated and recorded
Supporting evidencePulled from the system
DeadlinesWith reminders
PermissionsRestricted access
The problem

The record exists — but it is spread across systems and people

Putting together a full picture of an old incident takes weeks.

01A gruelling retrospective search

Hours, contracts and documents from several sources and periods.

02Conversations that were never recorded

The summary of a hearing or a warning stayed verbal.

03Deadlines that get forgotten

A response to a demand or a proceeding whose date has passed.

04Unclear who is handling it

External counsel, the operations manager and HR — with no owner.

05Missing supporting evidence

Equipment handover or safety training that was never recorded.

06Sensitive information too exposed

Case details available to anyone with access to the system.

How it works

From an incident to an organised case

Every incident is opened as a case with an owner, deadlines and supporting evidence pulled automatically.

Capabilities

What the module includes

Incident recording

Accidents, complaints, warnings and disciplinary incidents.

Case files

Status, owner, deadlines and a history of actions.

Deadline tracking

Reminders and escalation as a deadline approaches.

Restricted exposure

Access to the case only for those explicitly named.

Action log

A full record of every view and change in the case.

System views

The case screens

Cases

Active cases

  • In progress · 9
  • Awaiting a response · 3
  • In an external proceeding · 2
  • Closed this year · 14
The advantage

What changes

An answer in hours rather than weeksThe evidence is pulled from the system rather than gathered by hand.
A consistent recordEvery incident has the same structure and the same mandatory fields.
No deadline slipsReminders and automatic escalation.
Clear ownershipEvery case has one owner and a defined access circle.
Confidentiality preservedSensitive cases are visible only to authorised users.
An orderly handover to counselA chronological pack instead of a pile of files.
Frequently asked questions

Claims and incidents — frequently asked questions

Want to test how fast you can put a case together?

In the demo we will open a sample incident file and see which supporting evidence is pulled automatically.

1-800-100-350jerry@alinclean.co.il