Your workers are already on WhatsApp. That is where the process should be too.
Most worker enquiries are repeats: when the payslip arrives, which document is missing, how to request leave. The agent answers them in the worker's language, records everything in the file, and hands over to a human representative when needed.
Coordinators spend all day answering the same questions
Valuable time spent on communication that could be answered instantly — and that leaves no record behind.
01Dozens of messages a day
The same questions coming back from dozens of workers.
02A language barrier
The worker does not read Hebrew, and the explanation gets lost.
03No record of the conversations
The agreement or the request stays on the coordinator's personal phone.
04Reminders that never go out
A document expired and nobody reminded the worker to bring a new one.
05Answers only during office hours
A worker on a night shift is left without a reply.
06A coordinator who goes on leave
The whole history with their workers goes with them.
From a conversation to an entry in the file
Every interaction on WhatsApp becomes a recorded action in the system.
Identifying the worker
- Number identified
- Language: from the employee file
- Permissions applied
What the agent can do
Document reminders
An alert to the worker before a document expires.
Shift confirmation
Send the schedule and collect confirmation of attendance.
Leave requests
A request from the worker and approval from the manager, both recorded in the system.
Payslip questions
Answers on payment dates and components, at the permitted level of detail.
Outbound messages
A group update to a site, a shift or a group of workers.
The agent management screens
Active conversations
- Answered automatically · most enquiries
- Awaiting a representative · 6
- Escalated today · 3
- Initial response time: immediate
What changes in communication
WhatsApp agent — frequently asked questions
The agent is at pilot stage. Some of the capabilities are live with early users, and some are still in development. In the demo we will show you precisely what works today and what is planned.
Want to see a real conversation end to end?
In the demo we will run a leave-request and document-reminder scenario, and look at what is recorded in the file.